Returns

Placeholder policy. Please have it reviewed for the countries you sell to.

What can be returned

• Items returned within 14 days of delivery.
• Unworn, unwashed and unaltered: lace uncut, no adhesive, no styling or colouring.
• In the original packaging with the hairnet and tags in place.

For hygiene reasons we can't accept worn items, custom-coloured or made-to-order pieces, or items where the lace has been cut. This doesn't affect your statutory rights if an item is faulty.

Faulty or wrong item?

If something arrives damaged, faulty or isn't what you ordered, email us within 7 days of delivery with a photo. We will arrange a replacement or full refund, including return shipping.

How to return

1. Email hello@luxemane.example with your order reference and the item you want to return.
2. We reply within 24 hours with the return address and instructions.
3. Send the item with a tracked service. Return shipping is paid by you unless the item is faulty.

Refunds

Once your return arrives and passes inspection, we refund the item price to your original payment method (PayPal or Wise) within 5 business days. Original shipping costs and any import duties are not refundable.

EU and UK customers

You have a statutory right to cancel within 14 days of delivery. The hygiene exceptions above apply to sealed items that have been unsealed after delivery.